Terms, Conditons & Policies

Cancellation Policy

Cancellations within 3 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 3 weeks will incur a $50 cancellation fee. Group booking cancellations within 6 weeks of arrival will result in loss of all deposit paid. Cancellation outside of 6 weeks will incur a $50 cancellation fee per unit/site booked.

A group booking is a booking with 2 or more units/sites, or 10 or more people. No cancellations permitted during peak season 20th Dec-30th Jan, public holidays, school holidays and Hawkes Bay events, concerts. Amendments can be made at Management's discretion (an administration fee will apply).

If an amendment results in shortening of the stay or a reduction in guest numbers, it will be treated as a cancellation.

NO REFUND FOR EARLY DEPARTURE.

Peak Periods

Over our peak booking periods we may take payment for your booking in advance.

Hotel Check-in & Check-out

• Check-in is from 2:00 PM
• Check-out is 10:00 AM
• Late Check-ins: If you are arriving outside of reception hours - we will set up a late arrival for you.
• Request: Please note we are unable to guarantee all booking requests.

Incidentals & Additional Charges

All bookings require valid credit card details to be held on file in case of any incidentals or damage caused by the guest. These charges may include but are not limited to: additional cleaning fees or removal of excessive rubbish, penalty fine for strong odours (cooking and/or smoking) found in the property, excessive noise created or disruption caused to other surrounding residents, penalty fines for breaking any local laws, regulations & restrictions. Any additional charges must be settled immediately.

Payment Type and Guarantee Policy

Reservations at our motel are secured at the time of booking and credit card payments are taken. All prices are inclusive of GST. For one-night bookings, full payment is taken at the time of booking, and for any other bookings, a 50% deposit is required.

The remaining 50% is charged on the morning of arrival - if you wish to pay the remaining balance in cash or internet transfer, please inform us ahead of time. We accept Visa and Mastercard, but unfortunately do not accept AMEX.

Please note that there will be no refund for early departures. We also require that only one account is used per reservation, and all payments must be made in NZD

Over peak periods, we reserve the right to charge the full amount of the booking in advance. Reservations are only confirmed on receipt of deposit. Over peak periods, we reserve the right to charge the full amount of the booking in advance. All bookings require valid credit card details to be held on file to cover any incidentals or damages caused by the guest.

These charges may include, but are not limited to: additional cleaning fees, removal of excessive rubbish, penalty fines for strong odors caused by cooking or smoking, excessive noise, disruption to other surrounding residents, penalty fines for breaking any local laws, regulations, and restrictions.

Any additional charges must be settled immediately. Long weekends and peak season 100% deposit is required on all bookings, the balance of the deposit will be take 1-2 weeks prior to arrival.

Remaining balance will need to be paid in full PRIOR to arrival if arriving outside of office hours. Management observes the right to re-quote any errors in quoted price (including verbal and written quotes) We charge the full amount of the booking for no shows.

Security Capabilities and Payment Card Data Transmission

At Havelock North Holiday Park, the security of our guests' information is paramount. We are committed to implementing robust security measures to safeguard your payment card data. Our security capabilities and data transmission policy are as follows:

Secure Transmission: All payment transactions conducted on our platform are encrypted using Secure Socket Layer (SSL) technology. This encryption ensures a secure and confidential transmission of payment card data between our system and your browser.

PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling and processing of payment card information. Our systems undergo regular audits and assessments to maintain compliance with these stringent security standards.

Data Storage Practices: We do not store sensitive payment card details on our servers. Once a transaction is completed, your payment information is tokenized or securely transmitted to our payment processor, minimizing the risk of unauthorized access.

Employee Training: Our staff is trained regularly on security protocols and data protection practices. This includes the secure handling and transmission of payment card data to maintain the highest level of security.

Incident Response: In the event of any security incident, we have a comprehensive incident response plan in place. This includes immediate investigation, containment, and notification to relevant authorities and affected parties.

Visa & MasterCard Refund Policy Acknowledgment

By engaging in transactions with Havelock North Holiday Park you acknowledge and agree to the supremacy of Visa and MasterCard refund policies over our own refund/cancellation policies. It is important to familiarize yourself with the refund policies of these card networks, as they govern the refund process for transactions made through their respective networks.

Provision of Refund Policy Links: For your convenience, we provide links to the refund policies of Visa and MasterCard. Please review these policies before completing any transactions with us.

Compliance with Card Network Policies: Our refund and cancellation policies are subject to the guidelines and regulations set forth by Visa and MasterCard. In the case of any discrepancies or disputes related to refunds, we will adhere to the policies outlined by the respective card networks.

Contact Information: If you have any questions or concerns regarding our security capabilities, payment card data transmission, or refund policies, please contact our merchant support team at ANZ
By conducting transactions with us, you confirm your understanding and acceptance of the security measures we have in place and acknowledge the authority of Visa and MasterCard refund policies over our own policies. We are dedicated to providing a secure and transparent environment for all your transactions.

By viewing and using this site, you agree to these terms of use.

Agreement to terms

Welcome to our website (the ‘site’), a website hosted and operated by Havelock North Holiday Park (‘we’, ‘our’).

These terms apply to the entire contents of the site, to any web feeds produced by the site and to any feedback or submissions provided through the site. By viewing and using the site, you will be deemed to agree to these terms of use.

Disclaimer

We disclaim and excludes all liability for any claim, loss, demand or damages of any kind whatsoever (including for negligence) arising out of or in connection with the use of either this website or the information, content or materials included on this site or on any website we link to.

Social share buttons

We use ‘buttons’ that link to specific social media platforms. These ‘buttons’ enable visitors to share pages from our website to their social media pages.

We do not own these social media channels and encourage you to read their privacy policy and conditions of use. Please protect your personal information and others by not publishing any personal information such as names and addresses.

Adding link sharing of our pages to social media platforms does not imply we endorse these sites or that there is any obligation for you to share to platforms you belong to or have not already joined.

reCAPTCHA security and privacy

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The forms are protected by Google’s reCAPTCHA and its:

• privacy policy (external link)^[L3]
• terms of service (external link)^[L4].

Continuity of service

We makes no warranty or representation, express or implied, as to continuity of service. It reserves the right to suspend, terminate or otherwise alter access to some or all of the site’s services at any time and without notice.

Your licence to us for contributions to Us

Other than personal information, which is covered under the privacy policy, any material you transmit or post to the site is considered non-confidential. This includes feedback or submissions you provide.

We do not claim to own your copyright material. You do, however, grant Us a non-exclusive, royalty-free and irrevocable licence to:

• publish such material in any media and in any format, including:
  • on this or any other website
  • in hard copy publications
  • in email notifications or alerts
  • in web feeds, and
• sub-license such material for re-use by others on the same terms as the licence you’ve granted us.

Third-party copyright

If your contributions to the site include material in which copyright or other intellectual property is owned by a third party, you warrant that you have the right to use that material and to grant the licence referred to in, and on the terms of, the clause above.

Revisions to these terms of use

We may revise these terms of use at any time. Any such revisions take effect when this page is published.

Contact us for more information.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.

For more general information on cookies and how to disable them, see Cookies and You.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.

The Cookies We Set

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This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Booking processing related cookies

This site offers e-commerce and payment facilities and some cookies are essential to ensure that your booking is remembered between pages so that we can process it properly.

Forms related cookies

When you submit data to through a form such as those found on contact pages cookies may be set to remember your user details for future correspondence.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we are a business it's important for us to understand statistics about how many of the visitors to our site actually make a booking and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work we will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website (the “Site”).

Engagement

Depending on your online activity we may collect the following personal information, including information about you:

• Name and other Contact Information
• Location
• Interactions with us or the Site
• Device/Browser information
• Billing or Purchase information

Compliance

We request and collect your personal information in order to:

• Help us improve and optimise the Site
• Assess the success of our marketing and advertising campaigns
• Process your bookings of purchases through the Site
• Send you a reply from a contact form submission or newsletter signup
• Providing some information is optional. If you choose not to enter a certain type of information, we'll be unable to provide certain services to you.

Data Sharing & Behavioural Advertising

We share your Personal Information with Google Analytics to help us understand how our visitors use the Site.

You can read more about how Google uses your Personal Information here and you can also opt-out of Google Analytics here.

We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt-out of targeted advertising via the following links;
Facebook Opt-Out, Google Opt-Out, Bing Opt-Out, LinkedIn Opt-Out.

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal. For more general information on cookies and how to disable them, see Cookies and You.

Your Rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us.